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Ashbourne: 01335 345454

Ashby: 01530 412046

Derby (Conveyancing): 01332 200200

Derby (Wills & Probate): 01332 380 848

Duffield: 01332 841115

Manchester: 0161 3810191

South Normanton: 01773 580280

Ripley: 01773 747000

Shirebrook: 01623 747270

Stafford: 01785 748507

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Complaints Procedures

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we are providing to you then you should inform us immediately so that we can do our best to resolve the problem for you.

In the first instance it may be helpful to contact the individual who is working on your case to discuss any concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then please contact Joanne Jones, Partner, ideally in writing on  joannej@simpsonjones.co.uk  You can also access our full complaints procedure here.

What happens if I don’t agree with your views on the complaint?

If we are unable to resolve the complaint with you then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates problems about poor service from conveyancers and solicitors.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint and
  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details:

Alternative Dispute Resolution Schemes

Alternative complaints bodies (such as Ombudsman Services) exist which are competent to deal with complaints about legal services should both you and our firm wish to use such a scheme.

However, we don’t currently agree to use this Alternative Dispute Resolution service in view of the availability of the independent Legal Ombudsman Service established under the Legal Serves Act 2007.

Contracts entered into Online

If we are unable to resolve your complaint which relates to a contract entered into online, you may contact the Online Dispute Resolution providers by accessing the following link.